Terms of Service — Orthopaedic Access

Terms of service

Orthopaedic Access Terms of Service

Last updated: June 8, 2026

These Terms of Service ("Terms") govern your use of the Orthopaedic Access website and your relationship with Orthopaedic Access ("we," "us," or "our") in connection with this website. Please read them carefully. By accessing or using this website, you agree to these Terms. If you do not agree, please do not use the website.

These Terms govern your use of the website itself. The specific services we provide are governed by the separate written service agreement you enter into with us before any service begins.

WHO WE ARE

Orthopaedic Access is a private patient navigation and coordination service based in Toronto, Ontario. We are not a healthcare provider. We help patients find appropriate orthopaedic providers, coordinate imaging, and prepare referral materials. We do not provide medical advice, diagnosis, or treatment.

NO MEDICAL ADVICE

Information on this website is provided for general informational purposes only and is not medical advice, a diagnosis, or a treatment recommendation. Using this website does not create a healthcare provider–patient relationship. Always seek the advice of a qualified healthcare provider, and in an emergency call 911. Please see our Medical Disclaimer for full details.

USE OF THE WEBSITE

You agree to use this website only for lawful purposes. You agree not to:

  • use the website in any way that breaches any applicable law or regulation;
  • attempt to gain unauthorized access to the website, its servers, or any connected systems;
  • interfere with or disrupt the website or its security features; or
  • copy, reproduce, or redistribute website content except as permitted below.

INTELLECTUAL PROPERTY

All content on this website — including text, graphics, logos, and the name "Orthopaedic Access" — is owned by us or our licensors and is protected by applicable intellectual property laws. You may view and print pages for your own personal, non-commercial use, but you may not otherwise copy, reproduce, or use our content without our written permission.

THIRD-PARTY LINKS AND PROVIDERS

This website may reference or link to third parties, including physicians, surgeons, imaging clinics, and other providers. These parties are independent and are not controlled by us. We are not responsible for their services, availability, conduct, or the content of any third-party website. Any care you receive from a provider is a matter between you and that provider.

NO GUARANTEE OF OUTCOMES

We do not guarantee any particular result, including wait times, appointment availability, imaging timelines, provider availability, acceptance of any referral, or any medical or surgical outcome. The website is provided on an "as is" and "as available" basis, and we do not warrant that it will be uninterrupted, error-free, or free of harmful components.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, and subject to your rights under the Ontario Consumer Protection Act, 2002, we are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website. Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud or for matters that cannot lawfully be waived.

CHANGES TO THESE TERMS OR THE WEBSITE

We may update these Terms or change the website at any time. Updated Terms take effect when posted on this page. Your continued use of the website after changes are posted means you accept the updated Terms.

GOVERNING LAW

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply in Ontario, without regard to conflict-of-laws principles.

CONTACT

Questions about these Terms can be sent to info@orthopaedicaccess.ca.